What I’ve Learned In 61 Years Part 7
Celebrate Life · Chronic Illness · Communicating · Health and Wellbeing · Medical · Men & Womens Health

What I’ve Learned In 61 Years Part 7

Looking for the Light

Customer Service has become a relic term, not even common courtesy is extended today.

Medical doctor’s offices claim to be the top in the field with all these awards including ones for customer service. Why is it that I can’t get a critical question answered by my doctor through the portal?

I had to wait an hour on the phone until the receptionist could find a live person to talk with me, I didn’t have anything better to to do. Maybe it’s time we start charging for the hours we spend trying to get answers. It took me from 10/22/24 to 11/6/24 to get someone on the phone and schedule my surgery.

Today I had an appointment with my new pharmacist since I’m changing pharmacies. We scheduled last week to meet today at 2:00 pm, at 2:30 pm I called to say I had other things to do and when she was ready she could call to reschedule. I got a message back saying one of the pharmacists had a meeting that ran long. Why can’t you text me the minute you knew there was a conflict? Again where the hell is the communication. It’s like the medical community has decided it’s no longer their issue. I disagree!

Why did the powers that be allow text spam? Who’s making money here? Or is it that big business has so much power over the FTC that allowed this to happen?

Who is selling my email information? I get a 10-15 spam emails a day. It is impossible to track down because I will not click on any links. Be sure to read the Privacy Information for companies you sign up with to see what they do with your data.

All the issues I was having with Bots were because WordPress shares your information with its so-called partners. I had to search a bit but found a hidden sentence that if clicked allows WordPress to share information with their AI partners for training AI. Ok, I switch it off thinking that mess is over. Not so quick. I went three days without Bots and now they are back with a vengeance. I don’t have a complete problem with AI but I want to know how my content is used and how I get credit for the content. It also screws up the views, it can get so complicated that it’s not worth it. I will say that FaceBook/Meta is the AI bot that attacks my archives daily.

I realize not every town has these problems, that’s great for you. I hope it remains that way for a long time.

I’m observing that most businesses are pushing you to their portals so they don’t have to talk with you. How far down do we go from here? Will we have to make an appointment just to have a question answered?

I don’t care for this lack of human connection one bit, it will only spill over to the rest of our lives. Scary!

What bothers you today about the lack of communication?

Melinda

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18 thoughts on “What I’ve Learned In 61 Years Part 7”

  1. I’m glad you have a couple of doctors who are good at communicating and hope it’s not just older doctors. Most of my female providers/FNPs, etc. are good and also young, but then they’re all getting younger as I get older! Spam and bots are really crazy. I’ve stopped answering numbers I don’t know, unless I’m expecting a call back and don’t know the number. Sigh.

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    1. Where can we go to live? The only countries that are the highest rated by the people that live there are in the cold countries like Norway, Swizerland, Sweden and a few others in that area. I just can’t function is cold like that. Maybe a small island that isn’t attacked by pirates or terrorist?

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  4. Unfortunately, Melinda, this common theme (a lack of communication) is so prevalent in today’s world. It just seems like people simply don’t value the time of others. At 64, nothing bothers me more than upon calling a number the immediate response I get is a recording about, quote, “Our menu options have changed”…. Whatever happened to a real-live human being picking up the call and directing it to the appropriate party the consumer needs to talk with?! That would save so much time and leave the consumer feeling their issue was resolved in a respectful and timely manner.

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    1. At least I have a few good doctors. My therapist said today that is the standard in the industry, push it back on the patient and make them do the work. What about the other they take, doesn’t that include taking care of their patients needs?

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  6. sorry your having so many issues with bots, with customer service, etc. I feel the same, it is so hard now to talk to someone, but hoping that is going to change, or if it doesn’t I’ll be mad!

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  7. This is such a pet peeve of mine. A friend told me recently she was going to delete her banking account with an online provider and the reason was because they don’t take phone calls. If I have money in an account, I want to know someone is at the end of a line to answer any concerns I may have over a transaction etc.

    Also, In Ireland we regularly have companies fined for GDPR non-compliance, even so, I’ve had my e-mail sold on to spammers, and like you, I don’t know by whom. Asides from my blog I’m not on social media and I’m careful regarding what companies I buy from – choosing Irish companies for 99% of my purchases.

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